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How to solve BMW SCANNER 1.4.0 “Hardware faulty”

Some customer met the some issue on BMW SCANNER 1.4.0 in recent days.”Hardware faulty” occurs when they open the BMW SCANNER 1.4.0 software.

Issue diasplay:



Here is a wrong connect way,please do not imitate:

Install the software and then connect the USB cable to open the software


Correct solution:

Step 1. Intall the software then connect to the device

Step 2. Intall  the driver
Step 3. Open the software


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